Outsourcing - IT & Call Center

Outsourcing Book Descriptions

Intelligent IT Outsourcing: Eight Building Blocks to Success

"Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these."

 

Strategic Outsourcing: A Structured Approach to Outsourcing Decisions and Initiatives

"Strategic Outsourcing - Risk Management, Methods and Benefits: Organizations are turning to external suppliers for everything from payroll processing to facilities management. The goal is better quality at lower costs, but too often the results are disappointing-to-dismal -- simply because many buyers lack a clear outsourcing methodology. Using the concepts in this book, managers responsible for outsourcing will learn to avoid typical pitfalls and ensure success."

 

Global IT Outsourcing : Software Development across Borders

"Offering key insights into how to manage software development across international boundaries, this book is based on a series of case studies looking at the relationships between firms from North America, the U.K., Japan and Korea with Indian software companies. The authors analyze the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs). They draw on extensive research and experience to offer constructive advice on how to manage GSAs more effectively."

Outsourcing the American Dream : Pain and Pleasure in the Era of Downsizing

"Outsourcing the American Dream addresses an interesting paradox: in a time of unprecedented prosperity, why have millions of Americans lost faith in their ability to prosper? Why do millions of Americans fail to achieve financial abundance in a nation where unlimited economic opportunity abounds? Today’s business environment is chaotic, to say the least – continually shifting political and social conditions, market dislocations, rapid technological obsolescence, and turbulent international competition. The most common response to such fragmentary business patterns has been corporate downsizing. Numerous corporations have indiscriminately cut layers of management and technical expertise to reduce corporate costs, strengthen share price, or take advantage of technological advances. In Outsourcing the American Dream, the author argues the number one reason for all business failures in America is the lack of bold, decisive, and visionary leadership in business and government. Based on his first-hand experience and research, Outsourcing the American Dream explores the often devastating consequences of corporate mismanagement and downsizing; offers innovative solutions for leaders in business and government; and candidly discusses the individual’s own responsibility for job security and career satisfaction. Outsourcing the American Dream offers something for anyone seeking to take control of his or her own life and destiny."

 

The IT Outsourcing Guide

"The IT Outsourcing Guide provides invaluable, practical advice to both guide the novice and inform the veteran on how to effectively navigate through the IT outsourcing minefield once they have decided this is the route their business needs to take. The outsourcing of IT is currently a 'hot topic' internationally and yet guidebooks on how, rather than whether or not to implement this difficult process are rare, despite the serious consequences of mistakes: the costs of switching back to an in-house operation are emotionally, publicly and financially high."